“This being combined with community connectors will provide a more well-rounded level of support and we are very grateful to be a part of this initiative,” he said.
People who call the CASI network can be referred to a community connector – a person who has networks within the caller’s local community and can provide further, specialised help.
Ararat council staff will provide community-connector services for Ararat district and will be able to connect callers with community services, groups and organisations to provide support.
CASI extends to people in self-isolation or quarantine due to COVID-19.
“This local level of support is crucial, especially in regional Victoria, where we have a range of different situations and concerns,” Dr Harrison said.
“Having local connectors means that the support comes from like-minded people, who are in better positions to provide tailored support.”
Support that community connectors can provide include: Regular support chats; practical help such as helping people access food and other essentials; and linking people to social activities and groups to help with isolation.
Other help will be available based on individual cases.
“We want everyone in the community to not only feel comfortable asking for help, but also for the experience they receive when asking for help to be as tailored and helpful as possible,” Dr Harrison said.
He anyone who felt they needed support could access CASI by calling coronavirus hotline 1800 675 398 and pressing ‘3’ to be directed to an Australian Red Cross volunteer and community connectors.
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